HELP!





Looking for Tech Assistance?

Joe is available to work at HH on Monday and Thursday mornings. 

We are continuing to use SpiceWorks Help Desk to submit tickets for technical issues



You have two options in which to get help:


1. email me or see me regarding your technical issue 


2. You access the WPS Help Desk by submitting a ticket as follows:



Use the link under "For Staff". Please fill in the fields (your email, issue category, asset tag number, room #, building, summary, and description of the issue) as shown in the image below. 







Why you would fill out a Help Ticket? 

Software:
• You don’t have it loaded on your machine
• Not working or freezing

Printing:
• Printer not working
• The file won’t print

Hardware:
• A computer isn’t working, can’t log in
• The sound isn’t working
• Laptops not working, logging in, freezing, don’t see the list of names…
• Projector and/or document camera not working